30-Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nexgencomputing.co.za. You can also log in and request a return by clicking on the Human Silhouette icon at the top right of any page.

If your return is accepted, we’ll send our couriers to collect your parcel. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Digital products such as Software Codes/Product Keys, Vouchers, Electricity, or Airtime cannot be returned. However, each issue will be evaluated on a case-by-case basis, and a refund may be provided if we cannot rectify the issue. Please contact us if you experience any trouble installing software or activating a product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.