Warranty Policy
1. Overview
At NexGen Computing, we stand behind the quality of our products and strive to ensure customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased from our store.
2. Warranty Coverage
We offer warranties on select products, covering defects in materials and workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will, at our discretion, repair the product, replace the product, or provide a refund.
3. Duration of Warranty
The warranty period varies depending on the product and is specified on the product page or provided at the time of purchase. Typical warranty periods range from 1 to 3 years from the date of purchase.
4. How to Make a Warranty Claim
To make a warranty claim, please contact our support team at support@nexgencomputing.co.za with your order details, a description of the issue, and any relevant photographs or documentation. Our team will guide you through the next steps.
5. What is Not Covered
The warranty does not cover the following:
- Damage caused by misuse, abuse, or improper handling.
- Damage resulting from unauthorized repairs or modifications.
- Normal wear and tear, including cosmetic damage such as scratches or dents.
- Damage caused by external factors, such as accidents, fire, or water damage.
- Consumable parts, such as batteries, unless the failure has occurred due to a defect in materials or workmanship.
6. Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the purchased product, as outlined in this policy. We are not liable for any incidental or consequential damages arising from the use or inability to use the product.
7. Additional Protection
In addition to our standard warranties, extended warranties or protection plans may be available for purchase. Please refer to the product page or contact us for more information on additional protection options.
8. Manufacturer Warranties
Some products may come with a manufacturer’s warranty that extends beyond our standard warranty. In such cases, the manufacturer’s warranty will take precedence. Please refer to the manufacturer’s documentation for specific terms and conditions.
9. Changes to This Policy
We reserve the right to update or modify this Warranty Policy at any time. Changes will be posted on our website, and your continued use of our products and services constitutes acceptance of any changes to this policy.
10. Contact Us
If you have any questions or need further assistance with a warranty claim, please contact us at support@nexgencomputing.co.za or call 061 708 9376.